Return Policy
Return Policy
Effective Date: 01-07-2024
At Posh Me Emporium Ltd (trading as Posh Me), we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a straightforward return and exchange process.
Please read the following Return Policy carefully to understand how to initiate a return or exchange.
1. Return and Exchange Window
We accept returns and exchanges within 30 days from the date you receive your order. If 30 days have passed since your purchase, unfortunately, we cannot offer you a refund or exchange.
2. Eligibility for Returns and Exchanges
To be eligible for a return or exchange, your item must meet the following criteria:
Unused and Unworn: The item must be in its original, unused condition. It should not be worn, washed, or altered in any way.
Original Tags and Packaging: The item must have all original tags, labels, and packaging intact.
Proof of Purchase: You must provide a receipt or proof of purchase, which could be your order number or email confirmation.
3. Non-Returnable Items
Certain items cannot be returned or exchanged due to health and safety reasons, or if they do not meet the return criteria. These include:
Items marked as final sale
Underwear, swimwear, or any intimate apparel (for hygiene reasons)
Earrings and accessories that are worn directly on the body (for hygiene reasons)
If you have any doubts about whether an item is returnable, please contact us before initiating a return.
4. How to Return or Exchange an Item
To start the return or exchange process, follow these steps:
1. Contact Us: Reach out to our customer service team at [email support link] with your order number and the item(s) you wish to return or exchange. We’ll provide you with the necessary instructions.
2. Return Authorization: Once your return or exchange request is approved, you will be given a Return Authorization Number (RA#), which must be included in your return package. Please note that returns or exchanges without an RA# will not be processed.
3. Shipping the Return: You are responsible for the cost of return shipping unless the return is due to an error on our part (e.g., incorrect item sent, damaged item). We recommend using a trackable shipping service or purchasing shipping insurance for your return, as we cannot guarantee that we will receive your returned item.
4. Exchange Process: If you wish to exchange an item for a different size, color, or style, please indicate your desired exchange item when contacting us. If the new item is unavailable, we will offer a refund instead.
5. Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method, and you will receive a credit within a certain number of days, depending on your card issuer’s policies.
Please note:
Shipping fees are non-refundable, and you are responsible for return shipping unless the return is due to an error on our part.
If you received free shipping on your order, the cost of the initial shipping will be deducted from your refund.
6. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at [email support link] with clear photos of the damage or defect. We will resolve the issue by offering a replacement, exchange, or refund, depending on the situation.
7. International Returns
If you are returning an item from outside the [insert country], please be aware that you will be responsible for the return shipping costs, as well as any customs duties or taxes that may apply. We recommend checking with your local customs office for more information.
8. Exchanges for Gift Orders
If you received an item as a gift and would like to exchange it, we offer exchanges but not refunds. Please follow the same return process, and we will provide an exchange or store credit.
9. Late Returns
If your return request is made after the 30-day period, we are unable to accept your return. We encourage you to check your order promptly upon arrival and contact us immediately if you need assistance.
10. Contact Us
For any questions regarding returns or exchanges, please contact us at:
Posh Me Emporium Ltd
Email: [poshmeemporium@gmail.com ]
Phone: [09058989211 08124237831 08130802114]
Website: poshme.shop
We appreciate your business and look forward to providing you with the best shopping experience possible.
Thank you for shopping with Posh Me!
